Cancellation & Refunds

Customer satisfaction is important to us. This policy outlines when refunds or returns are applicable.

Eligibility for Returns

Returns are accepted only if:

• The item is damaged or defective upon delivery

• The wrong item was delivered

Items must be unused, in original packaging, and reported within 48 hours of delivery.

Non-Returnable Items

• Personalized or custom-made gifts

• Perishable items

• Items damaged due to customer handling

Refund Process

Once approved:

• Refunds are processed through the original payment method

• Processing may take 5–10 business days

Shipping fees are non-refundable unless the error was ours.